Key Responsibilities

• Configure and prepare digital signage screens, kiosks, media players, and Android devices before installation.
• Install required apps, apply updates, and complete Wi-Fi/ethernet setup.
• Run basic tests on hardware to ensure quality and functionality.
• Label, package, and document prepared devices for dispatch.

Technical Support

• Provide first-line customer support by phone, email, and remote tools.
• Troubleshoot issues with Android devices, digital signage, software players, and network connectivity.
• Escalate complex issues to senior technicians when needed.
• Maintain accurate support logs and case notes.

Operational Support

• Work closely with the installations team to ensure equipment is ready on time.
• Assist with setup of demo units in-house.
• Coordinate with the Stores Coordinator for stock required for technical tasks.

Systems & Documentation

• Keep internal documentation up to date (setup instructions, checklists, FAQs).
• Log device serial numbers and configuration details into the management system.

Continuous Improvement

• Suggest improvements to setup workflows and support processes.
• Help test new apps, features, and hardware before customer deployment.

Health & Safety

• Ensure safe handling of equipment and follow company policies.